l89o Privacy Policy
Your personal information is our top priority. This document explains in detail how l89o collects, uses, and protects your data.
Last Updated: 2026
l89o provides a safe and reliable online betting and casino experience for users in Bangladesh. By accessing or registering on our platform, you agree to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.
This policy has been drafted in accordance with applicable data protection laws in Bangladesh and international standards. We may update this policy when necessary, and we will make every effort to notify you before any significant changes take effect.
What Information We Collect
When you create an account and use our services on l89o, we collect only the information that is necessary. We collect two types of information — data you provide directly and data collected automatically.
1.1 Information You Provide Directly
- Full name, date of birth, and nationality
- Valid email address and mobile number
- Documents required for identity verification (national ID card or passport)
- Payment information — bKash, Nagad, Rocket, or bank account details
- Records of your communications with customer support
1.2 Automatically Collected Information
- IP address, browser type, and operating system
- Your device identifier (Device ID)
- Your activity on the platform, betting history, and login times
- Information collected through cookies and similar tracking technologies
- Transaction history and amounts
Purpose of Data Collection
l89o uses your information only for the following legitimate purposes. We never sell your information to third parties.
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To ensure access to betting, gaming, financial transactions, and promotions.
- Identity Verification (KYC): To confirm age and identity for account security and fraud prevention.
- Customer Support: To resolve your questions and complaints promptly.
- Platform Improvement: To analyse usage patterns and improve your experience.
- Legal Compliance: To comply with applicable laws, regulations, and directives from regulatory authorities.
- Responsible Gaming: To identify potential gambling-related issues and provide support to users.
Data Sharing and Disclosure
l89o does not share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
- Payment Processors: Only relevant financial information shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
- Technology Partners: Trusted technology service providers engaged in game operation and platform maintenance.
- Legal Requirements: To comply with Bangladesh law or valid orders from competent authorities.
- Fraud Prevention: To assist relevant authorities in investigating cybercrime or financial fraud.
- Business Transfers: In the event of a merger or acquisition, the same protections under this policy will continue to apply.
Beyond the above, we do not disclose any information without your consent. We maintain strict confidentiality agreements when sharing data with third parties.
Data Protection and Security Measures
l89o has adopted industry-standard technical and organisational measures to keep your personal and financial information secure. The key elements of our security framework are:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using advanced SSL/TLS technology.
- Encrypted Databases: All sensitive information collected is stored in encrypted databases.
- Two-Factor Verification: An additional verification layer for account access and important changes.
- Regular Security Reviews: Our systems undergo regular security audits.
- Access Controls: Only authorised personnel can access specific data on a need-to-know basis.
- Fraud Monitoring: Automated systems operate around the clock to detect suspicious activity.
However, no online system is completely secure. If you notice any suspicious activity, contact us immediately.
Cookies and Tracking Technology
l89o uses cookies and similar technologies to improve your browsing experience and to keep the platform running properly.
5.1 Types of Cookies We Use
- Essential Cookies: Required for login sessions and security verification — the platform cannot function without them.
- Functional Cookies: To remember your preferences, language, and settings.
- Analytics Cookies: To review platform usage and improve our services.
5.2 Cookie Controls
You can disable cookies in your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.
Data Retention Period
We retain your information only for as long as necessary. The following factors are considered when determining retention periods:
- All information is retained while your account remains active.
- After an account is closed, information needed to meet legal obligations is kept for a specified period.
- Financial transaction records may be retained for an extended period for audit and legal purposes.
- Security logs are kept as needed for fraud investigations.
- Once no longer needed, information is deleted using secure methods.
Your Rights
Every l89o user has the following rights regarding their personal information. To exercise these rights, contact us at [email protected].
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
- Right to Object: The right to object to the processing of your information for specific purposes.
- Right to Portability: The right to receive your information in a structured, readable format.
- Right to Restrict Processing: The right to request that processing of your information be temporarily paused in certain circumstances.
Upon receiving a request, we will endeavour to respond within a reasonable time. Requests will only be acted upon after identity verification.
Protection of Minors
l89o strictly prohibits use of this platform by anyone under the age of 21. Only those aged 21 or above may use this service.
- An age verification process is followed at the time of registration.
- If we discover that a minor has created an account, it will be closed immediately and the associated information will be deleted.
- We are obliged to cooperate if contacted by a parent, guardian, or relevant authority.
If you believe a minor is using our platform, please notify us immediately at [email protected].
International Data Transfers
l89o's servers and technology partners may be located in various countries. By using the platform, you consent to this type of international data transfer.
Regardless of where data is processed, the protections described in this privacy policy apply everywhere. We ensure that our international partners adhere to equivalent data protection standards.
Information belonging to users in Bangladesh is handled with the utmost care. For more information about any data transfers, please contact us.
Third-Party Links and Services
The l89o platform may occasionally reference third-party services, such as payment gateways or game providers. These third parties have their own privacy policies, for which l89o is not responsible.
- Payment processors (bKash, Nagad, Rocket) maintain their own security standards.
- Game software providers (such as Pragmatic Play, JILI, Spribe) follow their own data policies.
- You are advised to read the privacy policy of any third-party service before using it.
Policy Changes and Updates
l89o reserves the right to amend this privacy policy when necessary. In the event of changes, we will take the following steps:
- You will be notified by email or through the platform before any significant changes take effect.
- The "Last Updated" date at the top of the page will be revised.
- Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.
- The latest version of the policy will always be available on this page.
If you have any questions about a change, please contact us as soon as possible after the amendment.
Privacy Contact
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, the l89o support team is always ready to help. We provide assistance in both Bengali and English.
24/7 direct support — log in to the platform to get in touch
[email protected]
For data protection requests, including "Privacy Policy Request" in the subject line will help our team respond faster. Requests will only be acted upon after identity verification.
To learn more about responsible gaming, visit our Responsible Gaming page. This platform is for users aged 21 and above only.